FACULTY

Author	Course Title
Joseph Ilardo	Deal With It!
Carole Rothman
Kathy Mancini Moore	Long Term Care Insurance
Steve Royal	Mistake-Proof and Fail-Safe Techniques
Wes Sapiro

 

Joseph Ilardo, Ph.D.,LCSW and Carole Rothman, Ph.D.
Joseph Ilardo, a licensed clinical social worker, and Carole Rothman, a licensed clinical psychologist, began their professional careers as college teachers more than thirty years ago, specializing in communication and psychology, respectively. They also maintained private practices for many years. As children of aging parents (Ilardo's mother is a spry 94, Rothman's recently deceased due to complications of Alzheimer's disease) they became aware, first-hand, of the tremendous demands of caregiving, and decided to focus their efforts on helping others cope more effectively. Starting with advice on eldercare (As Parents Age, 1998), they have also written about general caregiving, (I'II Take Care of You, 1999), focusing on the needs of the caregiver as well as the person needing care. In their latest book, Are Your Parents Driving You Crazy? How to Resolve the Most Common Dilemmas with Aging Parents (2001), now translated into German, Polish and Japanese, they have begun writing not just for caregivers, but for baby boomers who soon will be caregivers, teaching the information and skills needed to provide respectful, sensitive eldercare. Their expertise in these subjects has brought them national exposure. They give presentations for both family and professional care givers at conferences sponsored by private and public organizations. Under the title "The Dilemma Doctors," they write a regular advice column for Today's Caregiver, the first national magazine for family caregivers. They have appeared on many television and radio programs around the country, including the Today Show. When not writing or speaking, Ilardo and Rothman are usually found in the kitchen. Rothman is an accomplished cake decorator whose cakes have been featured in national publications, and Ilardo is an "intuitive" cook, who refuses to measure anything. To work off the results of their labors, they run, cycle, play tennis, and roller-blade. And, in their spare time, they paint, play the piano, and do the Sunday NY Times crossword puzzle.

Kathy Mancini Moore, BS, RN
Kathy Mancini Moore received her BS and RN degrees from the University of Rochester, cum laude. She has been a Long Term Care Specialist and proprietor of KMM Associates in Canandaigua and Rochester, NY.Kathy provides public service presentations and seminars on long term care planning. She works with attorneys, financial planners, groups and service organizations as well as couples and individuals to help them design a plan to protect them from the high costs of long term care.

Prior to her current work as a long term care specalist, Kathy worked as a registered nurse with patients and families in acute and chronic care settings at Rochester General Hospital, St. Ann’s Home, Strong Memorial Hospital, and the Towne House Dialysis Center.
Served 5 years as a pastoral counselor working with individuals as well as groups and has done extensive public speaking on a variety of topics throughout the country.

Kathy realized the importance of Long Term Care Insurance after taking a leave of absence at two points in her career to care for her father and uncle during their extended illnesses. She assisted with the home care of her grandmother who suffered with Alzheimer’s disease for 8 years.

Steve Royal, BS
Steve holds a BS degree in Chemistry from the University of Wisconsin (Madison) and enjoyed a successful career at the Eastman Kodak Company as a Development Engineer, Product Engineer, Department Manager, and, for the last eight years there, a facilitator for many company programs. These programs included supervisory training, management training, and quality improvement. He is currently the President/Founder of Royal Associates, a performance improvement consulting firm, and a member of the Board of the Rochester Professional Consultants Network.

Wes Sapiro, BS, MS
Wes has had extensive experience with Fortune 500 companies in Training, Curriculum Development, Human Resources, Quality Processes, Project Management, and Organizational Leadership. He holds a BS in Business and a MS in Marketing and Production Management from the Univ. of Colorado and a MS in Instructional Technology from the R.I.T. He is professionally certified as a CQA (Certified Quality Analyst), PMP (Project Management Professional) and CDP (Certificate in Data Processing). He has worked as Project and/or Training Manager for Chrysler Corp. GE, ITT and Xerox. He has been an adjunct Professor at R.I.T. He holds memberships in the Project Management Inst., Quality Assurance Inst., Rochester Software Quality Assoc. and the N. Y. Organizational Development Network and is recognized for his leadership in project management and training.

Steve and Wes bring to SmartHaT, an on-line training course that can be used to improve the quality, effectiveness, productivity, and all other aspects of a business. This program is Mistake-Proof and Fail-Safe Techniques, which deals with identifying mistakes and errors in business processes and provides a methodology to redesign those processes so that mistakes and errors never occur again. Steve has facilitated hundreds of mistake-proofing workshops and has incorporated the best of his experiences in Mistake-Proof and Fail-safe Techniques. Steve and Wes have now developed this enhanced version of Mistake-Proof and Fail-safe Techniques exclusively for SmartHaT, Inc.

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